Frequently Asked Questions

Order Information

Was my order received?

Can I cancel or modify my order before it ships?

How much will it cost to ship my order?

When can I expect my order to ship?

How long will my order take to arrive?

Do you ship worldwide?

How do I check my order status?

Order and Payment

What methods of payment do you accept?

If I place an order, when will I be charged?

Why is my card being declined when I try to place an order?

How do I use a promo code?

Order Changes, Cancellations, Returns and Exchanges

Can I make a change to my order?

Product Availability

Does my order qualify for an exchange?

How do I make an exchange?

Does my order qualify for a return?

How do I make a return?

I returned my order, how do I receive a refund?

Other FAQs

Where are your towels made?

What are the benefits of Turkish towels?

What is Turkish Cotton?

The difference between Egyptian Cotton and Turkish Cotton?

Do I need to wash my towel before using?

How do I care for my towels?

What makes CALOU towels the best quality towels on the market?

What is the CALOU return policy?

My order is missing an item

I received a faulty item

How can I apply to become a CALOU Retailer?

PR, Media and Influencer Enquiries